In the last 12-18 hours, some of Bluehost shared servers suffered DDoS attacks rendering hosted websites and cPanel inaccessible.

In the digital era, almost all large hosting sites are vulnerable to denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks but the key is to keep customers apprised of the situation via multiple channels. It is pointless telling customers to use an online chat facility (which in the case of Bluehost was also malfunctioning due to the attacks) or email technical support when their emails is hosted by the same provider that is under attack.

Now I am beginning to appreciate the importance of have separating different providers for DNS, email and web hosting.